Legal Info

Terms and Conditions

At Maintenance Matters we strive to deliver the best service within reasonable time frames and to an excellent standard of finish. Maintenance Matters is privately owned and operated. Our registered office is 37 Bear Cross Avenue, Bournemouth, Dorset BH11 9NU We also own and operate this website and strive to keep the information contained within it as accurate as possible.

Please see below for copies of Insurance certification, DBS (Disclosure and Barring Service) Certified information

pdf icon

 Maintenance Matters – liability insurance

pdf icon DBS Certicate – Certified Information

Intellectual Property

This website design, which is proprietary, the Maintenance Matters logo, text, graphics and the selection and arrangement of such material are owned by us. They cannot be used for any purpose other than viewing the information contained within the website. If there is anything you would like to use then please contact us on 37 Bear Cross Avenue, Bournemouth, Dorset BH11 9NU

Acceptance of our Terms and Conditions

Maintenance Matters has taken great care in creating its website and ensuring the content is correct, accurate and up-to-date. Should anything be out of date, we will endeavour to make changes to the website as soon as we can. However, to the extent permitted by the laws of England and Wales, Maintenance Matters doesn’t represent or warrant the accuracy of the information or content about the services contained on, downloaded or accessed from this website.

We also take all reasonable measures to make sure our website is free from viruses but cannot ensure the success of this. We do not accept any liability for this.

Customer Indemnity

You agree to defend, indemnify and hold us harmless from and against any and all claims, damages, costs and expenses, including any legal costs on a full indemnity basis, arising from or related to your use of this website.

Disclaimer of Liability

We shall not be liable for any loss, damage or injury resulting from your access to, or inability to access this website, or from your reliance on any information contained in this website.


These terms and conditions are governed by the laws of England and Wales. Any legal disputes shall be taken into the courts of these countries alone.

Privacy and Security

Your personal information is important to us and we will do everything we can to ensure your personal information is kept safe. We will treat your information as confidential. This includes such personal information as name, address, telephone number/s, email/s, etc.

Email Correspondence

We may, from time-to-time, contact you with information about new services or other items of interest relating to services we will have carried out on for you. Should you no longer wish to hear from up, simply opt-out from receiving these communications and we will make sure to have your information suppressed from our distribution list.

If you have filled out our contact form, we will endeavour to keep your contact details safe and sound. Needless to say we will take every measure to ensure your information is kept safe but in the event of issues such as hacking or theft of our office equipment we will not be held responsible.

What do we do with your information?

Maintenance Matters holds a database of all of our clients and contacts. We manage the database ourselves and store this information within our own systems. We don’t share client information with any other companies or third parties for their marketing purposes as we know it is yours and personal.

We do like to keep in touch though so may, from time-to-time, be in contact with information about our services or simply to say hello and make sure you remain satisfied with our work. Anyone providing us with marketing support is responsible for maintaining the confidentiality of your personal information and any other information we provide them is protected. That said, we will not be held responsible if they don’t respect the agreements between us.

Data Protection

Laws such as the Data Protection Act o 1998 have been put in place to protect your personal information and you most certainly can contact us to ask what information we hold. In the event you wish to make an enquiry please contact us at 37 Bear Cross Avenue, Bournemouth, Dorset BH11 9NU . We will ask for a form of identification so we know you are who you say you are, as well as a self-addressed and stamped return envelope. We will make sure to return to you your proof of identification and a copy of your personal details that are held within our systems.

If you’re looking for a plumber, carpenter, plasterer, builder in the Bournemouth, Poole or surrounding area, then look no further than Maintenance Matters.  No job too big or too small.

For more information please feel free to Contact Us via the website or via Facebook 

Print Friendly, PDF & Email